6 Ways to Empower Others to Succeed - Forbes

6 Ways to Empower Others to Succeed - Forbes: "Share information: Sharing information with employees is important because it not only helps to build trust; it gives employees important information that will allow them to make the best possible decisions in critical situations.
Create clear goals and objectives: Be clear with your vision, goals/objectives, and roles. This will help create the framework necessary to guide employees to make empowered decisions to keep customers happy.
Teach that it’s o.k. to make mistakes: If you empower employees to make decisions that will help keep customers happy, then you have to be willing to allow them to make mistakes and learn from those mistakes. Berating an employee who tried something new will only serve to keep others from trying new things."

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